Questions & Answers

 

Who are allowed to order ID06 cards?

All companies can apply for ID06 cards. It is the company that pays the employee's salary and payroll taxes that can order the ID06 card for the employee. This means that it is not permitted to order ID06 cards to people who work for other companies. If that would be discovered it can lead to suspension from the ID06 system.

What does it cost?

You will find all prices here - Price list!

Which card should be ordered to whom?

It varies depending on the nationalty of the employee and the country in which the ordering company is registered. Please see ID06:s regulations regarding ordering cards below:
EU/EEA citizens
Third country citizens
LMA-card asylum seekers
LMA-card asylym seekers track changer
British citizens

What is an A1 certificate?

A1 certificate shows which state's social insurance system a person belongs to and is obtained from the country were the person comes from. The employee is already connected to a social insurance system within EU and does not have to pay social security contributions in Sweden.

How do you apply for special income tax or preliminary A-tax?

The application is made directly on the Swedish Tax Agency's website, please use the links below to get to the application directly:
Application for special income tax.
Application for preliminary A-tax.

When the registration is completed, a receipt of the application will be shown on the screen. This must be saved and attached to the order when ordering the ID06-card in our portal for us to be able to approve the order.

How long is the delivery time of ID06 cards?

Orders placed via HantverksID.se are normally produced within 3 workning days after confirmed order. Your first order might take a couple of days extra because we need to create your ID06 account. The delivery time of orders placed in another way is delivered due to a separate agreement.

How do we add an administrator?

An existing administrator who has the correct permissions logs in to the portal via portal.id06.se. You add an administrator by clicking in the right corner and selecting "User Management". There you fill in contact information and the new administrator receives an email with an "invitation" from ID06 AB. The administrator click on the link in the email and complete the invitation. Then the new administrator is ready to go to www.hantverksid.se and choose to log in. Username is email address and the password chosen.

Regarding blocking cards?

To block a card with the possibility to reactivate the card, log in to our portal at HantverksID.se. Then you go under "History - ID06 cards", then you click on the card you want to block and select "Block". It is only possible to block cards that are activated and ordered via HantverksID.se. If the card is not activated, this needs to be done first. NOTE! By doing this, the card can be reactivated again and will therefore continue to be charged a card fee from ID06 AB. To block/terminate an ID06-card that is not activated or block/terminate an ID06-card completely and not be charged a card fee in the future, log in to the ID06 portal at portal.id06.se. In the right corner where you see the company name/your name, click on "Card Management". You then search for the card with the card number or the employee’s name. Then click on "Actions" and then "Terminate". NOTE! The card is then terminated and can not be reactivated in any way (you will not be charged a card fee either).

The card has stopped working. Why is that?

The ID06 cards are using RFID technology to communicate with the card readers. With this there is an antenna inside the card, so do not make holes in the card because they will stop working and there´s no warranty.

How do we change our address?

In the ordering portal authorized persons are allowed to edit your company information.

I get the error message "the card order information does not match the personal data" when I try to approve my order. What should I do?

If the name details doesn´t match exactly with the names in your passport or BankID (it is enough to fill in the first and last name any middle names do not need to be included), it is not possible to change it afterwards unfortunately. You need to contact your card orderer who needs to log in on www.hantverksid.se and edit the order and write the correct name. After that you will be able to approve your order.

I do not receive the e-mail for e-mail verification to create my account with ID06 AB

First check that the e-mail address is correct and that the e-mail is not in your junk mail (the sender of the e-mail is noreply@id06.se). If you have not received the e-mail, you can request a new e-mail by clicking on the orange text where it says "send the confirmation again" in the information you get in this step. If you still do not receive the email, you must contact ID06 support for assistance:
 
support@id06.se
Tel. 010 480 92 00

Error in order?

If you discover that you made a mistake in an order, you can cancel the order until the card has gone into production. If the card is already in production or has been produced you have to order a new card and block the incorrect one.

How should my photo look?

The photo for ID06 cards should be of good quality. For this, follow the following instructions:

The quality of the photograph

  • Must not be older than six months
  • 35-40 mm in width
  • Close up of the head and upper part of the shoulders so that the head occupies 70-80% of the photograph
  • Sharp focus and clear
  • High quality
  • White background

The photograph must show

  • Only one person
  • Looking at the camera
  • Appropriate brightness and contrast
  • Natural skin color

The following is approved

  • Smiling and having a neutral pose
  • When smiling, show your teeth
  • Religious headgear but both sides of the face should be visible and from chin to the top of the forehead

Information about glasses

  • The photograph must clearly show the eyes without reflection in the glass
  • No tinted glasses or too big bows that obscure the eyes or part of the face

The following may not be included in the photograph

  • Headgear eg hat, protective helmet, bicycle helmet and cap etc.
  • Wig or face mask
  • Shawl or scarf
  • Protective or sunglasses
  • Warning clothes where there are reflections of flash
  • Advertising paraphernalia

The photograph should not contain the following

  • Shadows in the background
  • Hands in or in front of the face
  • Open mouth
  • People who close or blink
  • Grimacing
  • Glasses on the head
  • Be taken in profile
  • Eyes looking away from camera
  • Excessive smile
  • Excessively closed mouth

A photograph on a photograph is not allowed.

In the odering portal there is a tool with which the image can be cropped, zoomed and rotated. In the production the photo will be examined and adjusted if necessary.

How do I check if a card is valid?

Click on this link, control card, and enter the card number that is written on the right side of the ID06 card.

How do I change from paper invoice to a PDF invoice?

As part of our environmental work, you can now choose to have your invoices sent as a PDF by email. To promote this, you will not be charged the invoice fee when selecting a PDF invoice. Please note! You need to be a authorized signatory or administrator to change this setting.

  1. Log on to www.hantverksid.se and go to the "Admin" tab.
  2. There you can find "Payment method" - select PDF invoice and then type the e-mail address that you want the invoice to be sent to.

What if my company did not pay the annual fee?

If your company does not pay the annual fee, the company and all ID06 cards ordered by the company will be blocked and rendered electronically unusable.

How do I get BankID?

You order BankID via your internet bank. You will also need to install the BankID security software if you do not already have it installed.
 
How you order a BankID differs between different banks. Some banks require a personal visit to the bank office where you legitimize you with an approved Swedish ID document, while others can log in to your Internet bank and order your BankID directly. In the case of BankID on cards, the bank provides you with cards and card readers.
 
Need help getting started? Click here

Manual identification

 
Before the employee goes to scan their ID document, you need to place an order on the card. The employee then takes their passport or national ID card and goes to one of ID06´s approved scanning partners for scanning, we recommend that you make an appointment. Please note that there is an additional cost for the scan, contact your scanning partner for exact pricing information.
 
After scanning and a approved photograph, an email will be sent to the employee.
 
  1. The cardholder clicks on the link in the email and selects Create new account.
  2. Then log in by clicking Manual ID verification.
  3. Then a PIN code is sent by SMS to the card holder's specified mobile number.
  4. The cardholder clicks Log in with SMS security code.
  5. Finally fill in their PIN code.
  6. Then cards go to production and sent out within 3 working days after confirmed order.

Please note!

When ordering ID06 cards, only the characters of the Latin alphabet, including Å, Ä and Ö, must be used. See examples below.
IMPORTANT: That the information in the passport matches the order (nationality, personal ID number etc.).
 
On a passport, see below, you can see the field at the bottom that no special characters exist (see the red arrow) The yellow arrow where the name stands with special characters

 
 
In the event a scanned passport comes up with special characters that are not in the Latin alphabet, these should be changed to Latin characters.
 
Example:
National letters                                   Ordering and scanning of Passport / NationalID
 
Ç                                                                            C
Ó                                                                           O
Ľubomír                                                              Lubomir
Zećira                                                                   Zecira 
Perišić                                                                  Perisic
Škorić                                                                  Skoric
Support

Let us help you!

We are open all weekdays

Monday-Thursday 7:00 am - 5:00 pm (office is open from 8:00 am - 5:00 pm).
with closed for lunch at 11.30 to 12.30
Friday 7:00 am - 4:00 pm (office is open from 8:00 am - 4:00 pm). 
with closed for lunch at 11.30 to 12.30

   support@hantverksid.se

   +46 (0)10 - 10 29 300

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