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ID06 support

Why can't I upload a photo?

The picture must be in the file format JPG (RGB). The picture can't be larger than 8 Mb.
Make sure that these conditions are met. If it still doesn't work the image file might be corrupt. Try with a new picture. If it is not workning - please contact our support-team: or
by phone: +46 (0)10-10 29 300

Can I have my company logo on my ID06-card or can I change our logo?

Yes, you can have your logo on the ID06-card. You will be able to upload it when you register your company with us. If your already registered, you can add och change your logotype. Please send the logo with your organisation number to and we will fix it. Wait until we answer that this is done before ordering your cards.

How do I change from paper invoice to a PDF invoice?

As part of our environmental work, you can now choose to have your invoices sent as a PDF by email. To promote this, you will not be charged the invoice fee when selecting a PDF invoice. Please note! You need to be a authorized signatory or administrator to change this setting.

  1. Log on to and go to the "Admin" tab.
  2. There you can find "Payment method" - select PDF invoice and then type the e-mail address that you want the invoice to be sent to.

Error in order?

If you discover that you made a mistake in an order, you can cancel the order until the card has gone into production. If the card is already in production or has been produced you have to order a new card and block the incorrect one.

If I want to complain about a ordered card - what do I do?

If it turns out that the delivered card for some reason is wrong or that the delivery has failed, please contact us for more information of how to proceed. If your card has been sent by mail, we ask you to wait 10 working days from the shipping date.

Complaints must be made within 30 days from the date of arrival / dispatch.

Contact us by mail or phone +46 (0)10-10 29 300


Let us help you!

We are open all weekdays

Monday 7:00 am - 5:00 pm
Tuesday - Thursday 8:00 am - 5:00 pm
Friday 8:00 am - 4:00 pm 
closed for lunch daily between 11.30 to 12.30

   +46 (0)10 - 10 29 300